Once or twice you may have tried making a deposit to IQ Option via your Visa, Credit or MasterCard and got this frustrating feedback: – “Transaction failed. Please try a different payment method.”
Now don’t panic. This is normal. And almost everyone trying to transact online for the first time has had to deal with the error in one platform or the other.
In the case of funding your IQ Option binary or Forex trading account, don’t panic to such an error. Rather, try to follow the 5 steps outlined below to make a successful payment.
Use Your Computer to Make Card Payments
Have you ever noticed that the frequency of failed card payments on mobile is often higher when transacting on mobile than when transacting on a desktop?
Well, this is statement is true.
If you are using a mobile browser and you still get the error, use your computer to deposit and it should work right away!
But first, clear temporary internet files (cache and cookies) from your browser.
To do this: –
- Press CTRL+SHIFT+DELETE
- Choose the time period ALL
- And select the option to clean.
Refresh the page and see if anything changes. For complete instructions, see here. You can also try using a different browser or a different device.
2. Confirm Your 3-D Code Before Making an Online Payment
Sometimes the reason your transaction is declined in IQ option is merely because you entered the wrong 3-D Secure code (the one-time confirmation code sent by the bank).
Check that the code you entered matched the one sent by your bank.
In the event that you don’t get a 3-D secure payment during an online transaction, contact your bank to activate the option.
3. Update Your IQ Option Profile
Sometimes the reason your payment is declined on IQ option is basically because there are some information missing in your profile. The most common is the country field.
If you have not indicated the country you come from or used a different country while you actually live in another; the system won’t know what payment option to offer.
IQ Option payment methods differ by country. If this is it, just update this info and try again.
4. Confirm if Your Bank has Restrictions on International Payments
Some deposits might be declined by your bank if they have restrictions on international payments. Please contact your bank and check this information on their side.
If that’s the case, try a different card – from a different bank. Or better, use e Wallets like skrill or Neteller to fund your IQ Option Account.
5. Contact IQ Option for Payment Support
As a last resort – if any of the above options don’t work for you, contact IQ option and let them know that you are having difficulty making payments to their system.
It could be just a little system glitch that only them can solve.
Here’s how to contact IQ Option: –
Use the live chat button on the bottom right of your browser. It is the fastest way to get help online.
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